Further Education and Training Certificate: Contact Centre Operations

The Contact Centre National Certificate at NQF Level 4 will provide the broad knowledge and skills needed in the industry and to progress along a career path for learners who:
At the higher levels needs a set of unit standards against which to align and measure themselves.
Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
Have worked in Contact Centres for many years, but have no formal qualification in Contact Centre Management.
Wish to extend their range of skills and knowledge of the industry so that they can become competent workers in Contact Centres.