Apply client service techniques to improve service delivery US

This Unit Standard is intended for elected political leaders and public sector officials involved with the service delivery activities that require use of public assets to render services to the communities. This Unit Standard contributes to the development of management skills of South Africa's public officials and political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to apply the appropriate knowledge, skills and values to employ client service techniques that are suited to varying customer behaviour and characteristics.

The qualifying learner is capable of:
Analysing the relationship between service communication and client behaviour and characteristics.
Applying client service techniques.
Applying client techniques to high-risk customer relations.
Applying professional conduct in service provision.